To Whom It May Concern:

I wish to convey my gratitude to Scott Sutton for the excellent quality of technical documents he produced and for his professional demeanor presented first to Network ICE and then after its acquisition, to Internet Security Systems (ISS). Through his work on assignments developing user documentation for new software releases of Network ICE/ISS products, Scott has proven himself to be a very valuable asset. He took the initiative to install and become familiar with our products, was able to understand the subtle nuances of the software, and then skillfully presented complex concepts at a level suitable for our target audience.

In our fast-paced development environment, it was common for us to introduce Scott to a project late in the schedule and require the work be done within a compressed timeframe. The work produced by Scott has always been delivered on time and has never been disappointing. I would not hesitate to recommend Scott for any future technical documentation efforts.

Sincerely,

Janice K. Befu
Senior Marketing Manager
BlackICE Technology
Internet Security Solutions