Experience

Below, you will find an outline of my professional experience. For your convenience, I have categorized my work history by industry and project type.

Industry Experience

In my work as a documentation specialist, I have contributed to projects in the following industries and fields:

• Enterprise change auditing
  
  
• Network security
  
  
• Network operations
  
  
• Wireless communications
  
  
• Printer manufacturing
  
  
• Public utilities
  
  
• Warehousing
  
  
• Documentation localization
  
  
• Semiconductor manufacturing
  
  
• Customer support
  

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Desktop Publishing

The following projects involved desktop publishing:

• Tripwire, Inc — Wrote user guides, evaluation guides, and trial guides for Tripwire Enterprise, a network change auditing application.
  
  
• Intel Corporation — Wrote user guide for PeopleSoft8-based, customer-relationship application. Documented all workflows and procedures related to customer support cases.
  
  
• Xerox Corporation — Completed two manuals documenting warehouse and repair center procedures. Also wrote two user manuals for inventory management systems.
  
  
• VeriSign, Inc. — Completed two manuals (Introduction to VeriSign OnSite and OnSite Installation and Configuration) for VeriSign's OnSite product, a public key infrastructure (PKI) platform.
  
  
• Click to Secure — Wrote user's manual (Hailstorm User's Guide) for Hailstorm 2.0, a vulnerability testing tool for network hardware and applications.
  
  
• Intel Corporation — Contributed to the definitive manual on Virtual Interface Architecture (VIA), an industry standard interface for high performance cluster communications.
  
  
• IBM NUMA-Q — Completed 20 documents outlining procedures for various departments, including network operations, telecommunications, and system administration.
  
  
• Celtic Legacy Foundation — Co-authored a Phase I archaeological report on Llygadwy, a Roman-Celtic site in southern Wales.
  
  
• PacifiCorp — Responsible for a monthly insert included in PacifiCorp's SAP implementation project newsletter.
  
  
• ADP Dealer Services — Produced over 280 instructional documents and sample reports for an automotive-dealership, finance-management product.
  
  
• Emery Worldwide — Co-wrote user manual for a warehouse inventory and sales system.
  
  
• Lingo Systems — Formatted manuals in foreign languages for international distribution.
  
  
• Triquint Semiconductor — Formatted and edited several product catalogs.
  
  
• FirstPoint Convergent Systems / Enron — Formatted and edited project proposals for the maintenance and management of urban electrical power systems.
  
  
• South Carolina Department of Transportation — Completed a report of archaeological investigations and excavation at the Pierce Site (Charleston, South Carolina). Also contributed to several other data-recovery reports.

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Web Production

The following projects involved the production of a Web site:

• TechnicalWriter-4-Hire.com — Created this Web site, a shameless, self-aggrandizing attempt at self-promotion.
  
  
• W.R. Greenwood Company — Created a commercial Web site for Blo-poke, 'the essential fireplace tool' (www.blopoke.com)
  
  
• Intel Corporation — Designed and maintained external Web sites for Intel's Mobile Data Initiative (www.pcsdata.com and www.gsmdata.com; no longer maintained).
  
  
• Celtic Legacy Foundation — Created a Web site documenting an archaeological investigation of a Roman-Celtic site in southern Wales (www.geocities.com/landz_end; no longer maintained).
  
  
• PacifiCorp — Designed and maintained the project Web site for Pacificorp's SAP implementation.
  
  
• ADP Dealer Services — Created an instructional Web cluster outlining procedures for document production.
  

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Online Help

The following projects involved the creation of an online Help system:

• Intel Corporation — Created online help systems for four e-Support applications, including a Web site content management application and a product management database. Also created several 'demo movies' for inclusion in online help systems.
  
  
• Xerox Corporation — Created a printer part identification system with RoboHTML. Final product also included an online Help system for users, as well as an online Help system documenting system maintenance procedures for company personnel.
  
  
• Click to Secure — Created online Help for Hailstorm 2.0, a vulnerability testing tool for network hardware and applications.
  
  
• Network ICE / Internet Security Systems — Completed an online help system for a network security management console.

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Certifications

• MicroSoft Windows 2000 Professional (MCP)
  
  
• MicroSoft Windows 2000 Server (MCP)
  
  
• Chartered Mutual Fund Counselor (CMFC)
  
  

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